All items sold via Outsole will be shipped by (MyParcel) PostNL services, which is the most reliable delivery service in the Netherlands. Items will be shipped after receiving your full payment. Packages are shipped double boxed (if there’s the original box) and include a tracking code. This means that you can trace your package easily. We will provide you the tracking code by email after shipping your package. Packages shipped to other countries than the Netherlands are shipped with the requirement for signature and are insured to € 500,-. The risk during transport of the ordered items is on your behalf.
Our prices exclude shipping costs and/or any other fees. Shipping costs will automatically be calculated and added to your order, based on your location and the weight of your items. In exceptional situations (extremely large orders) actual shipping costs may turn out higher than calculated by our system. In that case, we will contact you before proceeding to ship your items. Please notice that if you live outside the European Union, you may be charged by your local customs.
The estimated delivery period may vary between countries. Within the Netherlands, the estimated delivery period of your package is 5 business days. Within Europe, the estimated delivery period of your package is 10 business days. If you live in a non-European country, the estimated delivery period of your package is 15 business days. We can not guarantee these delivery periods. There are factors that could delay your package, for instance the customs, that we do not control.
We will ship the item to your billing address (if you haven’t chosen for the options to ship to a different address), so make sure the address information is correct. If you prefer to pay via PayPal, we are required to ship the package to your PayPal related address.
All sales are final. This means that it’s not possible to return purchased items. All our items are collectibles, intended for display, unique, and perishable, whereby wearability cannot be guaranteed. Please read our Terms & Conditions carefully.