Privacy

Under the General Data Protection Regulation (GDPR), Outsole is responsible for processing personal data as described in this privacy policy.

1. Changes
We may update this privacy policy at any time. Check this page regularly if you use Outsole, so you’re always aware of the latest version.

2. Personal data
Outsole processes your personal data because you use our services and/or because you provide it to us yourself. We process the following personal data:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • Bank details
  • IP addresses
  • Other personal data you actively provide, for example by creating an account or contacting us via email or social media

3. Special and/or sensitive personal data
Our website and services are not intended to collect data from visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We advise parents to be involved in their children’s online activities to prevent data being collected without parental consent. Do you believe we have collected data from a minor without permission? Then contact us at [email protected] and we’ll delete this information.

4. Purposes of processing
Outsole processes your data for the following purposes:

  • Processing payments
  • Contacting you when needed for our services
  • Allowing you to create an account
  • Delivering orders and services
  • Complying with legal obligations, such as data we need for tax filings

5. Automated decision-making
Outsole does not make decisions based on automated processing that could have significant consequences for individuals.

6. Data retention
We don’t keep your data longer than necessary for the purposes for which it was collected. For administrative and tax purposes, we apply a mandatory retention period of 7 years.

7. Sharing personal data with third parties
We don’t sell your data to third parties. We only share your data when needed to carry out our agreement with you or to comply with legal obligations. With companies that process data on our behalf, we sign processing agreements to ensure your data stays just as secure as it is with us. Outsole remains responsible for these processing activities.

8. Cookies and similar techniques
Outsole uses functional, analytical and tracking cookies. A cookie is a small text file stored in the browser of your computer, tablet or smartphone on your first visit to our website.

  • Functional cookies: Make sure the website works properly and remember things like your preferred settings.
  • Analytical cookies: Help us understand how visitors use the website, so we can improve the user experience.
  • Tracking cookies: Track your browsing behaviour, so we can better tailor our content and offers to your interests.

On your first visit to our website, we inform you about these cookies and ask for your consent. Don’t want to store cookies? Then you can adjust this in your browser settings. You can also delete previously stored cookies here.

9. Your rights: access, correct or delete data
You have the right to access, correct or delete your personal data. You may also withdraw your consent for data processing, object to the processing of your data and request that your data be transferred to you or another party.

Want to exercise one of these rights? Send a request to [email protected] and we’ll respond within two weeks. To make sure the request is really from you, we ask you to include a copy of your ID. On this copy, black out your passport photo, MRZ, document number and citizen service number (BSN) to protect your privacy.

You also have the right to file a complaint with the Dutch Data Protection Authority if you feel we’re not handling your data with care.

10. Securing personal data
Outsole takes the protection of your data seriously and applies appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes.

Do you feel your data isn’t properly secured, or are there signs of misuse? Then contact us at [email protected].